Question 1

Do you accept my insurance?

Accepted Answer

We accept most PPO dental insurance plans. Call us with your insurance information and we will verify your benefits before your appointment.

Question 2

What if I do not have insurance?

Accepted Answer

We offer a membership plan that covers preventive care and provides discounts on treatments. We also offer payment plans and accept CareCredit.

Question 3

Are you accepting new patients?

Accepted Answer

Yes! We welcome new patients of all ages. Call (972) 881-0715 or use our online form to schedule.

Question 4

What are your hours?

Accepted Answer

Monday through Thursday, 9am to 5pm. Friday by appointment only. We are closed on weekends.

Question 5

How do I schedule an appointment?

Accepted Answer

Call us at (972) 881-0715 or use the appointment request form on our website. We will get back to you within one business day.

Question 6

What should I bring to my first appointment?

Accepted Answer

Photo ID, your insurance card (if applicable), a list of any medications you take, and completed patient forms. You can fill out forms online ahead of time.

Question 7

How long will my appointment take?

Accepted Answer

First visit typically takes 90 min for adults and 60 min for children.

Question 8

What if I need to cancel or reschedule?

Accepted Answer

We understand that schedules change. Please give us at least 24 hours notice so we can offer your appointment time to another patient.

Question 9

Do you see children?

Accepted Answer

Did you know that when Dr. Jeong first opened Willow Family Dentistry, 100% of our patients were kids?! We love kids!

Question 10

What if I am nervous about dental work?

Accepted Answer

You are in the right place. We help anxious patients every day. We offer nitrous oxide sedation, explain every step before we do it, and never rush. Just let us know you are nervous and we will take it from there.

Question 11

Do you offer sedation?

Accepted Answer

Yes. We offer nitrous oxide (laughing gas) and IV sedation. Nitrous oxide provides mild relaxation and wears off in minutes so you can drive yourself home. IV sedation offers deeper relaxation for longer or more complex procedures; a companion must drive you home afterward. Dr. Jeong will help you choose the right option for your needs.

Question 12

What should I do if I have a dental emergency?

Accepted Answer

Call us right away at (972) 881-0715. We reserve time for emergencies and will do our best to see you the same day.

Question 13

Do you offer payment plans?

Accepted Answer

Yes. We accept CareCredit and offer payment options for qualifying patients.

Question 14

What payment methods do you accept?

Accepted Answer

Cash, checks, Visa, MasterCard, American Express, Discover, and HSA/FSA cards.

Frequently asked questions

What are Willow Family Dentistry's hours and location?

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